Yutong is a large-scale packaging group with considerable scale and strength. Suzhou Yutong provides high-end product services, serving clients in high-end food, cosmetics, and electronics companies, among others. Its products include high-end gift boxes, color boxes, and pulp molded trays.
After 20 years of development, Yutong Group has become a leading enterprise in the industry. Due to rapid business growth, Suzhou Yutong has a weak management foundation, with frequent quality issues. The annual quality loss amounts to over RMB 8 million, seriously affecting production efficiency and the speed of onboarding new customers, while reducing corporate profits.
The quality department staff was optimized and reduced by more than 60 people. The annual quality loss amount was reduced by over RMB 4 million, and the customer complaint rate decreased by 60%. The first-pass approval rate for new product sampling increased to 95%, and the proportion of revenue from new customers reached 35%.
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